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Zolang deze pagina niet volledig vertaald is, is de Engelse versie bindend.
U kunt de Engelse versie
van onze Algemene Voorwaarden vinden op
www.platinumgolf.co.za/contact_us/terms_and_conditions.htm
Excuses voor het
ongemak, wij proberen dit zo spoedig mogelijk op te lossen.
Algemeen
Neemt u alstublieft een moment om de algemene
voorwaarden door te lezen. Wij bieden de volgende services aan:
op maat gemaakte reizen, reis consultaties, boekingen en
reserveringen en logistieke en daaraan gerelateerde (reis-)
coordinatie. Deze services worden waar nodig uitbesteed aan
gelicenseerde aanbieders en operators.
Alle arrangementen die door Platinum Golf voor u
als ‘klant’ worden gemaakt via onze ‘aanbieders’ zijn onderhevig
aan onderstaande algemene voorwaarden. Indien u een reis of
service boekt bij Platinum Golf, wordt u geacht deze algemene
voorwaarden gelezen te hebben en bent u derhalve aan deze
algemene voorwaarden gebonden.
Aansprakelijkheid
Platinum Golf heeft geen accommodaties of
aanbieders in eigendom. Het contract wat Platinum Golf derhalve
aangaat met de aanbieder is uit naam van de klant, en heeft
slechts betrekking op de reis of service die de klant specifiek
geboekt heeft. Hoewel Platinum Golf er alles aan heeft gedaan
om er voor te zorgen dat de services die wij aanbieden goed
georganiseerd zijn, en dat de onderkomens en accommodaties van
goed niveau zijn, blijven onenigheden tussen de aanbieder en de
klant verantwoordelijkheid van de klant. Als agent zullen wij
uiteraard ons uiterste best doen onenigheden naar beider
genoegen op te lossen.
Noch Platinum Golf, noch haar vertegenwoordigers
kan of zal aansprakelijk worden gehouden voor problemen,
annuleringen, of verwondigen, schade, ongeluk, verlies,
vertraging, uitgave of enigerlei ander kwestie voortkomend uit
enige aktie of
Neither Platinum Golf, nor their representatives
can or will be held liable or responsible for problems,
cancellations, or for any injury, damage, accident, loss, delay,
expense or other issue because of any act or default of any of
our suppliers, nor due to war or threat of war, terrorism or
threat of terrorism, civil unrest or threat of civil unrest, act
of government or civil authorities, sickness, theft, fire,
adverse weather conditions, or any other cause beyond the
control of a supplier, or Platinum Golf.
Groups
Group discounts are available for groups of 12
people or more. A group is twelve (12) persons or more who
arrive together, travel together and depart together. A Group
benefits from group rates. Members of a group who arrive after
the core group or who break away to do something different from
the group, do so at their own cost. They will not be refunded
for not participating with whatever activity the group has
booked for the day in question. Discounts vary depending on the
size of your group and the time of year you travel. The
discounts may include free accommodation and meals, a free tour,
gifts from local artisans and manufacturers etc. Ask us about
discounts available for your group.
Payments & Bookings
Prices are always quoted in South African Rands. Participants
agree on the price in Rands and pay in Rands accordingly,
regardless of fluctuations in the exchange rates.
Prices for services include items as stated on our detailed
itineraries. Advertised prices are subject to change without
notice. However, payment of a deposit for a service(s) booking
confirms the price at the time of booking, even if the price
later increases.
Deposits
We require a non-refundable deposit for all
services booked with us. Upon receipt by Platinum Golf of the
deposit the reservations will be confirmed. The deposit is 20%
of the total service(s). If a booking is made less than 60 days
prior to the start of a service(s), the full amount is payable
at the time of booking.
Visas & Passports
It is important that you thoroughly check your
visa requirements before your intended date of travel, as
Platinum Golf cannot be held responsible should necessary visa
requirements not be fulfilled. All visitors to South Africa are
required by law to have a minimum of two blank pages in their
passport to enable the entry visa to be issued. If there is
insufficient space in the passport, entry will be denied and the
person is likely to be detained pending return to their country
of origin.
Balance of Payment
The balance of payment is due 60 days prior to
the start of the service(s). If the participant fails to pay
the balance due, Platinum Golf reserves the right to cancel the
reservations made and keep the deposit paid.
Air Tickets
Platinum Golf cannot be held responsible should
airlines discontinue flights on certain routings or change
scheduled timetables resulting in missed connections. Should an
amendment in routing or itinerary be necessary, additional costs
incurred, if any, will be borne by the participant(s) and not by
Platinum Golf.
Method of Payment
We accept the following payment methods: all bank transfers and
by special arrangement, all major credit cards. Confirmation of
your booking is made when we receive your deposit, either when
our bank receives your bank transfer, or your credit card is
authorized and we hold the funds. If payment is made by bank
transfer, you are responsible for any bank charges. As we
operate in a multi-currency environment, please note that there
can be one or two currency conversions in the process of booking
a service(s). All payment must be made in full and free of any
bank charges.
Cancellations
There are two types of cancellation: those made
by Platinum Golf or a supplier, and those made by participants
for any reason. Platinum Golf and its suppliers reserve the
right to modify an itinerary or cancel a service(s) prior to
commencement, for whatever reason, including an insufficient
number of participants. If a service(s) is cancelled or our
suppliers are unable to provide the services booked,
participants are due a refund. Because the contract for the
service(s) is between the participant and supplier, the supplier
is responsible and liable for refund of payments made to the
supplier, whether by Platinum Golf or the participant directly.
We will refund certain payments collected by Platinum Golf but
not yet submitted to the supplier. As an agent, we cannot be
held responsible or liable for recovery of a participant's
payments held by a supplier. If you make the cancellation, it
must be made via e-mail, fax or post to Platinum Golf in writing
and will become effective upon acknowledgment of receipt by
Platinum Golf.
Cancellation outside 45 days will result in a
loss of deposit. Cancellation at 45 days or less will incur a
cancellation fee of 100% of total cost.
Platinum Golf reserves the right to cancel all
services booked by Platinum Golf should full payment not be
received prior to arrival. For short lead-time bookings,
Platinum Golf would allow for 7 days from time of confirmation
until payment reaches us before Platinum Golf would cancel any
services booked.
Restrictions
Any dietary requirements, physical or mental disability etc.
requiring special attention or provisions must be noted in
writing to Platinum Golf at the time of booking. While Platinum
Golf will ensure that all suppliers meets the special
requirements by the participant, we cannot be held liable for
any problems experienced by the participant as a result of these
requirements, or for any additional costs to meet these special
requirements.
Travel Insurance
Don’t leave home without it! We advise you to
arrange travel insurance to book a service(s) and participants
agree to have it. Such insurance should cover full medical
expenses, personal baggage, personal accident, accidental loss
or damage to property, cancellation and curtailment of a
service(s) due to any reason, personal liability, legal expenses
and emergency.
All guests are strongly advised to take out
comprehensive travel insurance covering them for personal
effects, personal accident, medical and emergency travel
expenses, cancellation and curtailment as the booking will be
subject to cancellation penalties as detailed above.
Inoculations
It’s important that you take precautions against malaria prior
to the commencement of your holiday if you plan to visit Malaria
area(s). We recommend that you contact your doctor, pharmacist
or travel advisory clinic for advice on the Malaria areas and as
to which prophylactic is recommended. It is the participant's
responsibility to ensure that medical professionals they deal
with are using up to date information. Medical practitioners
who do not routinely deal with malaria and/or yellow fever may
be relying on out of date information.
Last updated: July 14, 2007 |
